FAQ

Last Updated: December 06, 2016

Topic: Achievement Challenge

  • How do I unlock achievement products?
    How do I unlock achievement products?
    There are two steps to unlocking achievement products:
    1. Sync your PixelCotton and Steam accounts by clicking here
    2. Through Steam gameplay, complete the achievement associated with the game/locked product
    Completed achievements will automatically sync with PixelCotton, unlocking achievement-related product(s).

Topic: Ordering at Pixel Cotton

  • What payment methods do you accept?
    What payment methods do you accept?
    Accepted payment methods are based on the country where the order placed and the total amount of the order.
    Usually we offer payment by credit card and PayPal.

Topic: Shipping

  • Do you ship outside the US?
    Do you ship outside the US?
    Yes, we’re currently shipping globally to over 100 countries.
  • What are your shipping times?
    What are your shipping times?
    Standard shipping within the USA typically takes 4 to 9 business days. International standard shipping typically takes 10 to 17 business days.
    We also offer premium and express options in our checkout for expedited delivery.
    You can find an estimated delivery timetable here to help you choose the right delivery option for you.

Topic: Returns

  • What is your return policy?
    What is your return policy?

    Enjoy our Happiness Guarantee! Every product you order at Pixel Cotton is an individual item, manufactured by hand for you. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves because we can’t resell them. This is why we want to make sure you are 100% content with your order.

    If you are not completely happy for any reason, just make use of our 30-day return guarantee. Simply return your product within 30 days of receipt. If it doesn’t fit you, suit you or it’s not what you expected, just send it back. You can choose from the following options:

    • Exchange for a new product
    • Exchange for a voucher to be redeemed towards your next order

    Before you send the product back, please contact us under friends@pixelcotton.com