FAQ

Last Updated: Februrary 9th, 2017

Topic: About PixelCotton

  • What is PixelCotton?
    What is PixelCotton?

    Fueled exclusively by energy drinks, an elite group of lifestyle gamers and keyboard jockeys have come together to create the next big thing in gaming. Enter PixelCotton – the gaming merch platform that really gets you into the game.

    Backed by Print-On-Demand giant Spreadshirt and 15+ years of ecommerce merchandising experience, PixelCotton has launched a full-scale attack on the gaming gear industry with fan art and achievement designs that takes gamers to the next level of gameplay merchandise.

    Find the latest titles and designs in a gaming-inspired platform created especially for gamers by gamers.

Topic: Ordering at PixelCotton

  • What payment methods do you accept?
    What payment methods do you accept?
    Accepted payment methods are based on the country where the order placed and the total amount of the order.
    Usually we offer payment by credit card and PayPal.

Topic: Shipping

  • Do you ship outside the US?
    Do you ship outside the US?
    Yes, we’re currently shipping globally to over 100 countries.
  • What are your shipping times?
    What are your shipping times?
    Standard shipping within the USA typically takes 4 to 9 business days. International standard shipping typically takes 10 to 17 business days.
    We also offer premium and express options in our checkout for expedited delivery.
    You can find an estimated delivery timetable here to help you choose the right delivery option for you.

Topic: Returns

  • What is your return policy?
    What is your return policy?

    Enjoy our Happiness Guarantee! Every product you order at PixelCotton is an individual item, manufactured by hand for you. That’s what distinguishes us from other e-commerce retailers. Returns aren’t put back on our warehouse shelves because we can’t resell them. This is why we want to make sure you are 100% content with your order.

    If you are not completely happy for any reason, just make use of our 30-day return guarantee. Simply return your product within 30 days of receipt. If it doesn’t fit you, suit you or it’s not what you expected, just send it back. You can choose from the following options:

    • Exchange for a new product
    • Exchange for a voucher to be redeemed towards your next order

    Before you send the product back, please contact us under friends@pixelcotton.com